"Aquaholic" Medal Hanger — Swimming & Tri Display (18", 3 mm Steel)

Order Processing Times 

You can trust that your order will be processed quickly and delivered safely. All of our products are made to order and typically ship within 3 - 7 business days from your order date. You will receive an e-mail from us with tracking information once your order has shipped. 

Domestic Orders

We offer free shipping on all domestic orders and ship products anywhere in the U.S. using USPS, UPS, or FedEx.  Delivery times are approximately 2-5 business days.  We do not currently offer expedited shipping service.

International Orders

We ship to many countries worldwide! All of our orders are shipped from our factory in the the USA. International shipping charges are based on the destination country and size of the package.  Please allow adequate time for international shipping and delivery.

Duties & Taxes

You will be responsible for paying all import duties, customs and taxes. These will be due at the point of, or after delivery. Please be aware that Metallic.Art does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country. Since these fees are not computed nor applied to orders by Metallic.Art, please contact your local customs office to find out more information if you are unsure of the charges.

Shipping Address Modification

If you would like to modify your shipping address, contact our Customer Support Team at care@metallic.art with your order number and the updated shipping information. If your order has already been shipped, we will be unable to change the shipping address.

Attempted Deliveries

Our shipping providers such as USPS, UPS, or FedEx and other international shippers sometimes have strict policies for the number of attempted deliveries. Signature may be required on some orders because of the size and value of the pieces being shipped. As per the policies of the shipping company, delivery will be attempted up to 3 times before it is sent back to the shipping facility. In the event where the delivery is unsuccessful after 3 attempts, the shipping companies may at their own discretion destroy the package without any further notice. In this event, Metallic.Art will not be liable for the shipment.

Contact Us

If you have any additional questions or concerns regarding these shipping terms, please contact us at care@metallic.art

1. How many medals will my display hold?

This depends on your presentation goals and personal aesthetic. Do you want to look like a medal hoarding champion? Do certain medals require more prominence? Given that our mount displays are quite sturdy, weight has generally not been an issue assuming they're properly mounted. Your only other limit is space.

Here is our recommendation:

2. What is your Return Policy

We have a 100% satisfaction guarantee for all non-custom displays. Yes! This really means that you can basically return it for any for any reason within 15 days of the receipt of purchase. If you're looking to return or exchange a display just email us: care@metallic.art This makes sure you get in touch with someone asap, allowing us to assist and ensure prompt service. Refunds are issued the same way payments were issued, either via PayPal or credit card. We don't accept returns for custom displays however, if there's a problem or concern, please feel free to contact us. With that in mind, remember that our top priority is your satisfaction.

3. How long does shipping take after I place my order?

A standard display labeled "in stock" are generally processed and shipped within 2 - 3 business days. Less frequently it can take up to 5 business days.

For custom displays, please allow for 3 extra days of processing. Shipping can take anywhere from 3 - 7 days, depending on distance and carrier. You'll be notified about shipping within 24 hours of shipment, if you haven't received a notification, don't hesitate to contact us: care@metallic.art

4. Can my shipment be expedited?

If you require expedited shipping but it is not an available option during checkout, then just email care@metallic.art. Generally, the option is available during checkout, but is determined by your location.

5. How much does International Shipping?

We do ship internationally and we use UPS EXPRESS SAVER ( 3 - 5 day ) for all shipments. The cost of and international shipment is based on the size and weight of the purchase. Fees for international shipping are computed according to your address during the checkout stage of your purchase. Processing times are the same for international shipping, but obviously shipping times vary on your location and country's customs. Please don't forget your country may charge duties and taxes on.

6. What items are included with my display?

The mounting kit and instructions are included with the display.

The standard mounting kit consists of:

• 1. (3x) Stand off fixings
• 2. (3x) Screws
• 3. (3x) Drywall anchors.

7. What tools do I need to complete installation?

A screw driver with the smallest standard head, which is identified as #1. We also recommend you use the included drywall anchors for which you will need to make an anchor hole.

8. What do I do if my display scratches?

A medium-coarse scouring pad can be used for minor scratches. Make sure to buff the scratch in the direction of the grain. Rubbing against the grain will cause noticeable damage in proportion to the pressure and duration of the buffing, so buff with the grain. Major scratches however, need an industrial solution. We offer to fix major scratches for you free of charge, you just pay shipping and handling fees.

9. What if my display gets dirty?

Standard coated steel cleaners work well. Paper towels can work better, as cotton can leave residues and pieces of cotton behind. Also, remember to spray your paper paper towel rather than the display to avoid leaving excess spray residues.

10. What do we mean by "In Stock" ?

"In Stock" simply means that we likely have the item in our warehouse already.

11. How do I return a shipment ?

• 1. First, please email care@metallic.art and notify us of your return.
• 2. To make sure no damage is incurred in transit, please pack your display securely as it was shipped. Also, please include the provided packing slip.